RETURNS
Return Eligibility
-
Items must be returned within 14 days of receiving your order. Please note: transit times are not included in this window.
-
Returned items must be:
-
In their original condition
-
Unworn, unwashed, and free from odours, blemishes, or signs of wear
-
Free from animal or human hair
-
Returned with all original tags and swing tickets attached
-
In original packaging, including any branded materials
-
Items Not Eligible for Return
-
Underwear and socks are non-returnable for hygiene reasons — no exceptions.
-
Items that do not meet the above conditions will be returned to the customer without refund.
Return Processing
-
We aim to process all returns within 7–10 business days of receipt.
-
You will receive a confirmation email once your return has been received.
-
Please allow 5 business days after receipt for the return to be reviewed and processed.
-
Once processed, refunds are issued to your original payment method.
-
Depending on your bank, please allow up to 10 additional business days for the funds to appear in your account.
-
During peak times (e.g. holidays), processing times may be extended.
Refunds
-
Shipping costs are non-refundable.
-
Refunds will only be issued if the item meets all return conditions.
-
If any return falls outside of our stated policy, we reserve the right to return the item to you in the same condition.
Responsibility
-
Customers are responsible for the item(s) until they are received and acknowledged by Michael Whsky®
-
We recommend returning all parcels via tracked shipping and retaining proof of postage.
-
Returns must be securely packaged to prevent damage in transit.
-
Include your packing slip or order confirmation to help our team identify your return.
Return Address
Michael Whsky ®
PO Box 100
Somerton
TA11 9BX
United Kingdom
Exchanges
We do not offer direct exchanges.
If you require a different size or product:
-
Return your original item following the process above.
-
Place a new order for the item you need.
Order Amendments & Cancellations
Unfortunately, once your order is placed, we are unable to make changes. This includes:
-
Item or size changes
-
Shipping or billing address updates
-
Adding or removing items
-
Changing shipping method
If you no longer want your order, please follow the standard return process after receiving it.
Faulty Items
If you believe your item is faulty, please:
-
Contact our Customer Service team within 30 days of receiving your item, including photos and a description.
-
Once approved, complete the returns form and send the item back with proof of postage.
-
If confirmed faulty, we will refund the return shipping cost upon processing the return.
Sale Items
-
Sale items may be returned for store credit or exchange only.
-
Refunds are not available for discounted or sale items unless deemed faulty.